Your satisfaction guarantee
I back all of my products with a full, 100% satisfaction guarantee.
I know just how difficult it can be to trust another person that you haven't met.
And unfortunately, some of my fellow developers make unrealistic promises made about their Joomla extensions, or their extensions simply don't work.
That's why I offer a full 100% satisfaction guarantee that my software will work as advertised. I also offer full support via email, and sometimes via Skype and/or telephone if needed. I'm always there to answer questions, and I'll work hard to make sure the extension works for you and your Joomla environment.
I've sold many extensions to hundreds of individuals, and a few people have been nice enough to write a review, or leave feedback on the JED. Please do check out the reviews, and Your guaranteeonce you've tried out an extension, please do feel free to leave one of your own.
If you have any questions or comments about the satisfaction guarantee, please ask here, or contact me directly. For individual support, please use the q-and-a forms on the extension page, or submit a support ticket.
Although I strive to create perfect, fantastic software, sometimes it just won't work with your server.
However, in 99.999% of cases, we are able to resolve any server or software limitations - usually with a few minor tweaks to the way your system is setup.
Refunds are only offered where the following criteria are met:
- You requested the refund within 30 days of purchase
- The software has been demonstrated to not work with your setup
- You have given an opportunity to verify and resolve the problem
- Where necessary, you have updated your server configuration to enable the software to work (for example, switching from the very outdated PHP 5.3 to 5.6 or later)
However, since software cannot be physically returned once purchased, refunds are not offered in other cases, for example where you have changed your mind, decided 3 months later to move to Wordpress, 'only used the software once' etc. I regret that I need to add this clause... as I have had quite a few users literally ask for refunds for the vaguest of reasons.